The Joint Admissions and Matriculation Board (JAMB) has adjusted its policy to enable candidates who have genuinely lost access to their registered phone numbers or email addresses to update the details through a controlled procedure.
The board announced the development on Monday via its official X account, stating that the service took effect on September 21, 2026.
According to JAMB, candidates can access the service only at designated Computer-Based Test (CBT) centres, including applicable state offices.
The board said the initiative was introduced specifically to assist candidates who have legitimately lost access to their registered GSM numbers or email accounts.
According to the board, candidates seeking to use the service would be required to undergo strict identity and biometric verification.
“Please note: The service can be accessed only once and is subject to strict identity and biometric verification,” JAMB said.
The board urged candidates to use only designated JAMB centres and avoid unauthorised persons or channels when seeking to update their registered details.
“For your security, use only designated JAMB centres and avoid unauthorised persons or channels,” it said.
JAMB said the announcement was part of its JCARE and JAMB Updates initiatives.
The board’s latest policy means candidates who meet the requirements can now seek to update either their registered GSM number, email address or both through the designated centres.
It, however, stressed that the service would be available only once and would be subject to identity and biometric checks.