The Nigerian Civil Aviation Authority has called on Air Tanzania to fulfill its legal responsibilities to passengers stranded in Dar es Salaam and Lagos after the airline failed to operate its scheduled flights.
In a statement released on Saturday through his verified X account, the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu, reminded the airline that passengers facing prolonged delays are entitled to hotel accommodation, meals, and timely communication under Part 19 of the NCAA Regulations 2023.
Achimugu noted that several Nigerians currently stuck in Dar es Salaam have voiced frustrations, including one passenger who needs to attend a visa interview on Monday.
He further advised that if Air Tanzania cannot resume flights over the weekend, it should either refund affected passengers or rebook them on alternative airlines.
“While the NCAA is available to support you in any way possible, it would be appreciated if you complied with the regulations.
“We have explained the ramifications of a technical fault to your passengers, and they understand that safety comes first. Kindly treat them with the courtesies they are entitled to,” he said.
The NCAA also urged Air Tanzania to extend similar care to passengers stranded in Lagos for the outbound service, noting that it is in contact with travellers in both locations.