The NPF Pensions has unveiled an interactive virtual assistant platform that has already attracted nearly 30,000 police officers before its official commissioning.
The Acting Managing Director and Chief Executive Officer of NPF Pensions, Muhammed Dutse, disclosed this in Abuja during the unveiling of the digital platform, describing it as a strategic response to the challenges of reaching officers serving in remote and underserved locations nationwide.
According to Dutse, the initiative is aimed at bringing pension services closer to contributors and retirees by leveraging technology to eliminate geographical barriers and reduce the costs associated with physical visits to pension offices.
“Virtually every nook and cranny of this country has police officers. Delivering services to those locations has been challenging, so we decided to take our services directly to them through digital channels,” he said.
The platform, which operates through WhatsApp and other social media channels, provides round-the-clock access to pension services, allowing users to check their Retirement Savings Account (RSA) balances, download statements, monitor fund performance, track daily unit prices and update personal records in compliance with data protection regulations.
Dutse said the organisation plans to onboard all serving police officers onto the platform within the next two to three months, while continuously refining the service based on customer feedback.
The development comes amid growing demand for faster, technology-driven pension services and greater transparency in pension fund administration.
The NPF Pensions boss assured contributors that the organisation had invested significantly in cybersecurity infrastructure and sustainability measures to guarantee uninterrupted service and protect users from unauthorised access.
“We have budgeted adequately for the platform and pay our subscriptions in advance to ensure that it remains operational. Security remains a top priority, and we will continue to strengthen the system as we improve it,” he stated.
On concerns over retirement income adequacy, Dutse reiterated that pension benefits remain directly linked to salary structures and contribution levels. He noted that despite improvements introduced under the Pension Reform Act 2014, stakeholders continue to seek stronger measures to enhance retirement benefits for public servants.