TikTok has refuted claims that it restricted access to its platform in some parts of northern Nigeria, saying it is working with relevant stakeholders to resolve challenges reported by users.
Keagile Makgoba, the platform’s head of communications for sub-Saharan Africa, stated this in a statement shared with TheCable Lifestyle on Monday, following complaints from users who said they were experiencing difficulties accessing the platform normally.
“We are aware of reports regarding restricted access to our platform in certain parts of Nigeria,” the statement reads.
”We can confirm that this restriction was not implemented by TikTok. We are actively engaging with relevant stakeholders to resolve the situation and remain committed to ensuring access for our community.”
The response follows reports that users in Kaduna, Kano, Kebbi and Sokoto states have struggled to load videos, view content and upload materials since September 14.
Some affected users have reportedly turned to virtual private networks (VPNs) to reach the platform.
TikTok, however, did not identify the stakeholders it is engaging, disclose the cause of the disruption or provide a timeline for restoring normal access.
Earlier, a coalition of 12 civil society organisations called on the federal government, telecommunications regulators and relevant stakeholders to investigate the disruption.
The coalition, which includes Paradigm Initiative, Media Rights Agenda and the Centre for Journalism Innovation and Development, said the prolonged disruption had raised concerns about access to information, freedom of expression and the livelihoods of users who rely on the platform.
It urged the Nigerian Communications Commission (NCC) and other relevant agencies to establish the cause of the disruption and publicly disclose their findings.