Polaris Bank customer, Ife Michael, who recently aired her concerns on X (formerly Twitter) on a school fees transaction, has commended the Bank for resolving her Complaint swiftly as promised.
Ife Michael tweeting via her X handle @V_Ifemichael had called out the Bank for ‘seizing’ her funds as sent from a UK University where she had sought admission.
Polaris Bank reacted promptly to her Complaint and engaged her to explain the process and promised to resolve the issue which the Bank did swiftly.
@PolarisBankLtd reached out to me and explained that it is a situation completely beyond their control as they are following a cbn policy. Sadly, the funds have to be refunded to the school.
The good news is that they have acted swiftly and returned it to Roehampton already.— Ife-Michael (@V_ifemichael) November 29, 2023
They also wrote to the school in a bid to assist in making the process easier. The first call from the HQ came in at 11:48am, and as at 3:41pm, they confirmed that they had refunded the money and had done all the necessities. Thank you so much Nigerians for standing by me??❤️
— Ife-Michael (@V_ifemichael) November 29, 2023
An apparently elated Ife Michael went back to the micro blogging site to recount her experience with an update on her earlier thread of how the Bank swiftly resolved her Complainant.
The Bank, according to her update “responded and reached out to explain in details the guidelines underpinning FX transaction as it relates in particular to International payment.
In her tweet, Ife Michael expressed gratitude to Polaris Bank’s swift action and transparent communication. According to her, the Bank clarified that the situation was complex but assured her that the funds would be promptly refunded to the school. And Polaris Bank did exactly as it promised as it promptly refunded the money to Roehampton University and initiated necessary processes to streamline the refund.
The engagement began when Polaris Bank’s headquarters made the first contact at 11:48 am, and by 3:41 pm on the same day, Ife Michael confirmed that the Bank had successfully refunded the funds and
fulfilled all required procedures. The Bank also took the extra step of writing to the school to facilitate the process.
This positive outcome highlights Polaris Bank’s commitment to customer satisfaction, responsive and excellent customer service, and adherence to regulatory policies. The incident not only showcases effective conflict resolution but also underscores the power of a Bank fostering transparent communication between it and her customers.
