The response of Emirates Airline to the COVID-19 pandemic, especially its adherence to the safety protocols, has earned it the World’s Safest Airline rating.
The rating was assigned to the company, which resumed flight operations in Nigeria on November 1, 2020, by the Safe Travel Barometer.
The performance indicator was launched in 2020 to monitor safety measures and hygiene standards across all touchpoints of a traveller’s journey.
It was observed that at every step of the journey, Emirates spared no effort to prioritise the care, health and safety of its customers, employees and communities.
Out of the over 230 airlines evaluated worldwide, Emirates, which has set industry-leading safety standards since the resumption of its operations back in May, topped the ranks with a Safe Travel Score of 4.4 out of 5.0.
The score, an industry-first COVID-19 rating initiative, created in the wake of recovery from the pandemic, is based on an independent audit of 26 health and safety parameters evaluating safety protocols, traveller convenience and service excellence announced by airlines.
Also, Emirates led the way in traveller convenience which was another sub-category considered by the Safe Travel Barometer.
The airline was first in the industry to offer its customers free COVID-19 cover to help them travel with more confidence, knowing that medical expenses of up to €150,000 and quarantine costs of €100 per day for 14 days will be covered if they are diagnosed with COVID-19 during their travel, while they are away from home.
Emirates’ booking policies also offer customers great flexibility and confidence to plan their travel. Customers have options to change their travel dates or extend their ticket validity for 2 years.
The airline also launched initiatives to help its loyal Emirates Skywards members retain their tier status and introduce new ways for them to earn and spend their Miles.
