The Federal Inland Revenue Service (FIRS) is continuing its restructuring efforts to better serve taxpayers. As part of this initiative, FIRS has introduced a new slogan and established a Customer Service Optimisation Committee aimed at improving how taxpayer inquiries are handled.
At a strategic management retreat earlier this year, FIRS had revealed a customer-centric approach designed to place taxpayers at the heart of its operations. Executive Chairman Zacch Adedeji, since assuming office, has been a strong advocate for enhancing FIRS services to change taxpayer perceptions and build trust in the agency.
On Friday, Adedeji announced the new slogan: “Simplifying Tax, Maximising Revenue.” This new motto replaces the old slogan, “It Pays To Pay Your Tax.” The winning slogan was submitted by Mohammed Gidado, an FIRS staff member from Bauchi State, following an internal competition.
Adedeji stated that the new slogan and the other top entries best reflect the agency’s mission and strategic direction. He emphasized the importance of the new Customer Service Optimisation Committee, which aims to continuously improve FIRS’s customer service practices.
“In today’s rapidly changing environment, maintaining high standards of customer service is essential to ensure taxpayer satisfaction and compliance,” said Adedeji. The committee will review current practices, identify areas for improvement, and implement changes to streamline processes and enhance overall service delivery.
The chairman believes this committee will play a crucial role in building and maintaining public trust in FIRS. By focusing on transparency, efficiency, and responsiveness, FIRS hopes to foster a positive relationship with taxpayers, encouraging voluntary compliance and strengthening the agency’s credibility. The committee will also benchmark against global best practices to ensure FIRS remains a leader in tax administration both nationally and internationally.
Tayo Koleosho, Chief of Staff to the chairman, explained that the strategic reforms led to the need for some adjustments. “Rather than bring outsiders to do most of our work, we believe we have capable hands who can do this. So, that was why we asked our members of staff to take part in the slogan challenge which produced the best three slogans that best captured our strategic direction,” he said.
The slogan competition saw participation from about 950 FIRS staff members, with three entries being selected as the best. The winner and runners-up, Shehu Hauwa Abubakar and Sanni Kabiru, received plaques and cash prizes for their contributions.
FIRS’s new slogan and the establishment of the Customer Service Optimisation Committee mark significant steps in the agency’s efforts to enhance service delivery and build stronger relationships with taxpayers.
