Ikeja Electric Plc (IE), at the weekend, introduced a new platform that will enable customers to track vending and energy usage.
Known as the Singleview- an interactive platform designed to enable prepaid meter customers access their vending pattern and consumption, the platform serves as a major touch point where prepaid meter customers can access personal information such as energy vending record, consumption history, month-on-month energy consumption, account number, account status, tariff class and rates.
The Singleview platform also enables customers to make energy payments, check energy consumption and balance, lodge service enquiries, requests or complaints and the Business Unit and Undertaking Office covering their location will respond promptly.
Speaking on the sidelines during the launch of platform, IE Chief Executive Officer (CEO), Folake Soetan, noted that as a customer-centric organisation, the firm is forward-thinking, innovative and committed to its customers to enhance their experience.
She explained that with this solution, which offers convenience and prompt service, IE has further placed power in the hands of its customers.
“The platform will enable customers to access the necessary information with ease. With the ability to track and understand their consumption and vending patterns, they are able to plan their energy need efficiently,” she said.
The SingleView is targeted at only prepaid meter customers within Ikeja Electric network.
Customers can use it by logging unto the company’s website, IE said.
