NANS has come out in support of the Nigerian Communications Commission’s independence and its compensation policy for poor network services.
In a statement issued on Monday by its National Vice Chairman, Ahmad Mallawa, the association said the NCC’s directive on subscriber compensation was not triggered by public pressure or individual claims, but was the result of a formal regulatory process already underway.
“For the avoidance of doubt, this directive is not a reaction to any recent individual comment or public outcry. The process leading to this decision has been ongoing, with the Commission’s position and regulatory direction clearly established as far back as March 29, 2026.”
The student body noted that the NCC had already begun work on consumer compensation as far back as March 2026, stressing that the policy was part of its ongoing regulatory framework.
NANS warned against attempts to politicise or personalise the development, insisting that credit should go to the institution rather than individuals.
The association added that “While NANS encourages active civic engagement, we strongly caution against the spread of narratives that distort facts or seek to personalise national policy achievements. The NCC, as an independent regulator, deserves full recognition for this proactive and consumer-focused directive. Undermining this process by attributing it to individual influence diminishes the integrity of our institutions.”
It reaffirmed its commitment to factual reporting, responsible advocacy, and supporting institutions that advance consumer protection.
The NCC’s compensation directive follows widespread complaints from telecom users over poor service quality, including dropped calls, slow internet, and failed SMS delivery.
Under the policy, affected subscribers are to receive compensation such as airtime or data credits for verified service failures, in line with existing quality-of-service regulations.
NANS emphasized that the move reflects a structured institutional effort aimed at improving transparency, accountability, and consumer protection in the telecom sector.
