Mike Achimugu, Director of Public Affairs and Consumer Protection at the Nigeria Civil Aviation Authority (NCAA), has reaffirmed the need for passengers to comply with aviation safety rules and cabin crew instructions.
“You must always obey the cabin crew when aboard an aircraft. You do not make the rules for safety in aviation,” Achimugu told Channels Television’s The Morning Brief on Tuesday, stressing that the regulations exist to protect everyone on board.
He described the recent incidents involving Fuji musician King Wasiu Ayinde Marshal (KWAM 1) and a female passenger on an Ibom Air flight as “completely avoidable,” warning that disobedience can lead to serious consequences.
While clarifying that the NCAA cannot prosecute offenders, Achimugu explained that airlines have the authority to blacklist any passenger they consider a risk.
“You are not permitted to assault anyone, and you are not permitted to defy the cabin crew during a flight,” he said, emphasising that discipline is essential for safe operations.
The remarks followed Monday’s viral video of a confrontation between an Ibom Air passenger, Comfort Emmanson, and a crew member, which led the airline to ban her from its flights. Achimugu stressed that such decisions lie solely with individual airlines, although the NCAA can mediate disputes, particularly when cases reach the courts.
The incident occurred about a week after the NCAA banned K1 De Ultimate for six months over unruly conduct at Abuja airport.
Responding to claims of bias in handling the two cases, Achimugu said any attempt to seize control of an aircraft could be deemed terrorism under aviation law, with such matters referred to relevant security agencies.
“No matter the provocation, you can always lodge your complaint with the NCAA, and we will address it. Self-help is unacceptable in aviation,” he said.
Achimugu called for mutual respect between passengers and crew, adding that the NCAA has stepped up public awareness campaigns on aviation rules. He also reminded travellers to switch off their phones when instructed, explaining that it prevents possible interference with aircraft communication systems.
“Passengers appear more focused on their rights than their responsibilities,” he concluded.