The Nigeria Immigration Service has announced that its Passport Digital Platform will undergo routine system maintenance, which will result in temporary service disruptions for users.
“The Nigeria Immigration Service wishes to inform the general public that it is carrying out routine maintenance on its Passport Digital Platform to enhance system performance and overall user experience,” the statement by the NIS spokesman, Akinsola Akinlabi, read.
According to the NIS, the maintenance window will run from 12:00 a.m. on 12 December to 6:00 a.m. on 14 December 2025 (GMT).
“During this period, users will experience temporary service interruptions, slow response times, or limited access to selected NIS Passport Services,” the NIS statement, issued on Friday, read in part.
PUBLIC NOTICE!
NIS CONDUCTS ROUTINE SYSTEM MAINTENANCE pic.twitter.com/su2qL0sRVB
— Nigeria Immigration Service (@nigimmigration) December 12, 2025
The NIS requested patience, explaining that the exercise is essential for maintaining a secure and efficient digital passport ecosystem. It also advised users needing assistance during the maintenance period to contact its support team via email at [email protected] or through its official social media handles. “Our technical teams are working around the clock to ensure full service restoration within the stated timeframe,” the post read.
This announcement comes just days after the Service activated temporary complaint-response channels on social media following the takedown of its primary support accounts. The Service stated that the new channels were created to ensure uninterrupted engagement with applicants facing difficulties with passport and visa processes. According to the notice, affected applicants can now channel their complaints through the temporary X handles @InquireAtNaija, @nigimmigration, and @InquireAtNaija_, as well as via Instagram.