KFC Nigeria addressed son of Gbenga Daniel, Debola Daniel’s negative experience at their store by issuing an apology on Twitter. They acknowledged the substandard service and committed to investigating the incident.
Nonetheless, Nigerian Twitter users voiced skepticism and disappointment regarding their response. Many criticized KFC for indicating the necessity for internal enhancements, arguing that such matters should have been resolved earlier.
Some users raised doubts about the alleged policy preventing wheelchair usage and called for transparency regarding its justification. Others underscored the significance of equitable treatment and voiced apprehension for individuals lacking platforms like X to voice their complaints.
Numerous individuals demanded accountability and prompt measures, urging KFC to hold those responsible accountable and prevent the recurrence of similar incidents.
Dear @DebolaDaniel, we’re extremely sorry about the poor experience you had at our store.
It highlights how much more work we need to do internally to develop & align our teams to KFC’s values & principles.
We are currently investigating this and we assure that this will never…
— KFC Nigeria (@kfcnigeria) March 27, 2024
“It highlights how much more work we need to do internally….”
How much work does it require to treat people fairly and right?
Why is such discrimination even there in the first place?
You guys really messed up with such policy and need to do better— Onyiinyechi🌺 (@Onyiinyechii) March 27, 2024
This is 2024 and not 1904 fgs. Highlighting how much work you need to do internally shows you haven’t been doing enough. §hame on you
— Chris Daramola (@Chrisdaramola) March 28, 2024
Do you have a ‘No wheelchair policy in your outlets? We are not up for all these stories?
— DOK – Ayanfe (@PrinceofSydney) March 28, 2024
Oriyin ti daru olohun.
No be say una chicken be even ba the best sef.
Can never be chicken republic fr.
— Jimoh Bolarinwa (@JimohBolarinwa2) March 28, 2024
Abeg shut up! Smelling reply. You get “No wheelchair” policy abi you no get? And why!!! Don’t use style to pour everything on the staff
— Blessing Smith (@miss_bsmithe) March 27, 2024
Reading through @DebolaDaniel experience at the restaurant it is quite disheartening and all I could think of was what if it happened to someone that didn’t have access to X to call out the organisation!
— Aesha Raji (@IamAeshaRaji) March 27, 2024