Microsoft has announced that all its services have been restored following a widespread technical disruption that affected users, businesses and public institutions across at least 74 countries.
The technology company confirmed the development on Saturday, saying it had resolved the problem and reconnected customers who were still experiencing service interruptions.
The announcement followed days of disruption that began on Thursday, leaving millions of users struggling to access some of the company’s major digital platforms.
Microsoft had earlier disclosed that its Outlook email service and other products were gradually returning to normal, attributing the incident to a technical fault rather than a cyberattack or artificial intelligence-related activity.
The company stated that the disruption was “not related to cyber or AI/agents.”
According to internet monitoring platform Downdetector, the outage affected several countries across Africa, Europe, Asia and the Americas.
Microsoft identified “elevated load” on its infrastructure as the cause of the incident.
Services affected by the disruption included Outlook, Microsoft Teams and Copilot, the company’s AI-powered assistant.
The outage raised concerns among businesses and organisations that depend on Microsoft’s platforms for daily communication, collaboration and other essential operations.
