The Nigerian National Petroleum Company Limited (NNPCL) has initiated an investigation into allegations of customer coercion at one of its retail stations.
This follows the circulation of a recent video showing customers being compelled to buy lubricants before purchasing Premium Motor Spirit (PMS), also known as petrol.
The video purported that this directive originated from NNPC Retail Management.
However, Chief Corporate Communications Officer Olufemi Soneye stated that the company is investigating the incident and assured that appropriate disciplinary action will be taken against those responsible.
It said, “NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Huub Stokman said: “We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
He advised the public to disregard the information in its entirety and report any such occurrences to the appropriate authority.